Hi, I am Ethan, scroll down 👇 to see my about me and my resume or check out what projects I am working on above

I have a huge passion for technology 🖥️. Currently working on my CIS degree 📜. Currently going for some certifications (CompTIA A+, network+…) so I can post those here. I like building computers and servers. I also dabble in iOS 📱development and programming (swift, java, c#, python). If you would like to see any projects I am working on, click on projects in the top right menu.

Prior Experience 
Apple – QA Automation Software engineer CE
July 2022 – Career Experience
Working with some of the best in the world to design, develop and test internal functions or new features for iOS using state of the art automation software design. An Apple career experience is a hands on full-time position to give exposure to what it is like to be a QA Software engineer at Apple.
  • Work with a team to accomplish weekly sprints
  • Black box testing
  • Design and develop frameworks in swift for easier automation testing
  • Work cross channel with iOS developers and engineers to accomplish tasks
  • Help with the onboarding process for converting old test code to XCTest
  • Come up with different solutions or workarounds for automation testing for bleeding edge nightly builds (iOS, macOS, tvOS etc…)
  • work with commands using terminal, git etc

Apple – Expert
Feb 2019 – Current
Working for the world’s most successful tech corporation. Trained in world class customer support, problem solving, teamwork, communication and technical know-how.
  • Helped with training and onboarding, following up with certain employees to proactively improve their performance.
  • Gave positive and negative specific feedback to staff in order to make them a better version of themselves (sales, repairs, etc.).
  • Work directly with management and other coworkers to come up with better solutions or processes that are more efficient.  
  • As an Expert, you are expected to maintain good sales numbers, as well as be able to provide expertise and information on all types of Apple products, services, or software.
  • As an Expert, you need to be in the know for current technology outside of the Apple ecosystem.
  • Be able to on the spot diagnose a physical issue or software issue.

Apple – AppleCare Technician
Feb 2020 – March 2021 (covid temp)
Provided world class product support on all Apple hardware and software. Gained lots of knowledge on how UNIX operating systems work and learned how to troubleshoot efficiently; and learned how to think outside the box to come to a solution.
  • Provided solutions to anything relating to the problem that the customer had at hand. Also had to learn how to give that solution to the customer in a digestible manner.

  • solved network issues, operating system issues or account issues. Also worked with customers to help set up their custom mail domains to work on Apple devices and other third-party devices.
  • Dealt with customers ranging from technically inclined to no technical no how whatsoever.

  • Had excellent reviews for my performance and solutions

  • Provided resources to coworkers to provide a more welcoming onboarding process with training and service solutions. Made a whole guide for new Apple support techs.
Red Robin – Server
2017-Current
Served food and drinks at the famous family restaurant. Provided service to all kinds of customers. Handled high stress environments.
  • Closing server during the weekends.

  • Cleaned dishes

  • worked long hours

Rudy’s BBQ – Shift Lead
2016–2018
Worked here for a bit after High School. Right before college. Did food prep, meat cutting, cleaning, hospitality and training.
  • Trained new employees.

  • POS services for food.

  • Provided exemplary customer service.

For more information, check my about page

To reach out to me, check my contact page. or if you want; click here to start an email thread to me 📫